At myshieldstores.site, we want every customer to feel confident and satisfied when shopping with us. Because we specialize in digital products, software licenses, and instant-delivery items, our refund rules are designed to protect both our customers and our platform from misuse.
Please read the policy carefully before making a purchase.
1. Digital Products & License Keys (Non-Returnable)
All products sold on myshieldstores.site—including software licenses, activation keys, and digital downloads—are digitally delivered and cannot be returned once accessed or delivered.
For this reason, we do not offer refunds in the following situations:
The product/license key has already been delivered to your email.
The license key has been activated or attempted to be activated.
You purchased the wrong product or incompatible software version.
You changed your mind after receiving the digital item.
2. Eligible Refunds (Exceptional Cases)
Refunds may be granted under the following special circumstances:
You received a duplicate order (accidental double payment).
The license key was not delivered to your email after payment (and our support team cannot verify successful delivery).
You received a non-working or invalid key, and our support team confirms the issue after verification.
A technical error on our website caused an incorrect or failed order.
All refund eligibility is determined after investigation by our support team.
3. Verification Required
To process a refund request, customers must provide:
Order number or transaction ID
Email used during purchase
Screenshot/video of the issue (if applicable)
This helps us verify the situation quickly and accurately.
4. Processing Time
If your refund is approved:
Refunds will be issued to the original payment method.
Processing typically takes 3–7 business days, depending on your bank or payment provider.
5. No Refunds for Third-Party Issues
Refunds cannot be issued for:
Problems caused by user devices, operating system errors, or incompatible hardware
Issues related to third-party antivirus conflicts
Slow internet, blocked emails, or spam-filtered deliveries
Our support team will help guide you through any troubleshooting steps.
6. Contact Us for Refund Support
If you believe you qualify for a refund, or need help with product activation, please contact us:
📧 Email: contact@myshieldstores.site
🌐 Website: https://myshieldstores.site/
We will review your request and respond as quickly as possible.